If you’re a start up or a small business, you could be at a point where you are receiving too many calls to handle on your own or you could be ready to expand and need extra support to get you started. You may have looked for solutions on the internet to help with your […]
If you’re a start up or a small business, you could be at a point where you are receiving too many calls to handle on your own or you could be ready to expand and need extra support to get you started. You may have looked for solutions on the internet to help with your business calls and are considering a call answering service. This guide will help you decide how to choose the best telephone answering service for your business and what questions you should ask.
Are their PA’s always available?
Do the answering team have a lead personal assistant or do they have a number of PA’s so that if anyone is out of the office, there will be someone who can answer the calls? Are they kept up to date with the relevant information so they will know your business inside and out? Do they look for someone with the right skills and relevant experience when choosing a call handler?
Can you access the service?
Most call answering services offer email as the way of sending your answered messages, but are you able to access your own client portal? Are you able to see how many messages you’ve used already so that you can stay within your budget?
Are their calls recorded?
Are the companies who record calls offering you the chance to listen to them for training and quality purposes? Do they let you log into a portal and listen to your PA in action, interacting with your potential client?
Are you able to give feedback?
Do they allow you to give feedback to your PA’s for each call? If they do, it will show that the telephone answering service wants to improve its service to match your needs.
How do you know you are dealing with a quality company?
Do they have any proof of providing a first class telephone answering service? Have they any trading history? Do they have many positive reviews and testimonials? Have they achieved an external quality standard?
What will they offer you to evaluate their service?
Are they willing to offer a free trial so you can try out their service without obligation? If you’re in need of help, will they assist you with any queries?
There are many call answering services available who will be able to start answering calls for you but it all depends on what you are looking for as each one is different. Do you want to get the cheapest or would you be happy spending a little more knowing that the customer service levels will be better? Ask yourself the questions above when you are looking for the best Call Centre to represent your business.
It’s a big decision to outsource your calls to another company but here at Call Center, we pride ourselves on our friendly team and our high level of customer service and we will make sure that handling your overflow calls has never been easier.