When it comes to setting up your own office or business, you should of course always have a direct line for customers to call. While plenty of customer care and support has gone online in the modern age, there are still going to be plenty of people who want to discuss complex queries with people […]
When it comes to setting up your own office or business, you should of course always have a direct line for customers to call. While plenty of customer care and support has gone online in the modern age, there are still going to be plenty of people who want to discuss complex queries with people over the phone. Who can blame them? That’s why, if you don’t already have a professional phone number in place, it is more than time to start setting one up. But why buy an 0345 number or an 0800 number? Surely the calls all route through to the same place?
That might be true – but there are plenty of reasons why you should be ready to set up your own, unique call sign for people to get in touch with you. Think about it this way – what inspires you to call a business? While you’re probably going to be thinking about the quality of their products first and foremost, the phone number is likely to be one of the first things you’ll see.
If you’re looking to buy an 0345 number, here are more than a few reasons why doing so could help to transform your business for the better.
0345 Numbers are Familiar
So, let’s start with a simple perspective. Anyone likely to call a business for the first time will need as much confidence as possible. Believe it or not, a big factor lies in the familiarity of contact details. 0345 numbers are likely to appeal to many people as they are simple national lines. Rather than throwing out an imposing 0845 number or a mobile line that’s just going to connect to someone privately, setting up with an 0345 number gives your customers a little more reassurance.
Not only does it give them reassurance that you are easy to contact, it reassures them that you are based in the country. Many people prefer to call centres and services based in the UK, and an 0345 number is likely to supply that kind of confidence. Even if you don’t have access to a physical office or line at the moment, you can still set up an 0345 service to act as though you have a fixed office.
It’s a Great 0845 Alternative
There has been some bad press over certain premium rate lines over the years, and with the rise of smart consumerism, many businesses are choosing to move away from old standards such as 0845s towards 0345s instead. This is simply because many people see numbers with 08 prefixes to be potentially premium-rate! We know this isn’t true – 0800 numbers, for example, are completely free to call.
However, switching from 0845 to 0345 is a great move for your business. You will be making sure that people can still feel confident and happy calling you, and that they have no worries about running up any premium fees. What’s more, it looks great on your business. Believe it or not, it is going to look all the more positive and professional on you if you set up with a line that is likely to appeal more to customers. It shows that you are thinking of them by setting up a line and prefix that they are likely to prefer.
It Saves Customers Money
Tying into the above, think about the cost savings. 0245 numbers are charged at a standard rate, which means they shouldn’t ever burn a hole in your clients’ pockets. If you run a small business and can’t afford to foot the full bill for all 0800 charges from your customers just yet, it makes sense to set up with 0345, a great middle ground which people will still be willing to call.
There’s also the fact that, most of the time, 0345 numbers are included in people’s mobile minutes. Mobile phone contract packages over the years have gotten more inclusive, meaning that default minutes don’t just include minutes to mobiles and basic landlines anymore! Therefore, by setting up an 0345 number, you’re showing your customers that they can call you within their minutes – calling your team is never going to touch the sides.
Base Yourself Anywhere
In a day and age where we all need to grow our businesses to become more flexible and adaptable, it makes sense to set up a phone service that’s flexible with you. With an 0345 number, there is never any need for you to worry about pinning yourself down to a physical location. This means that you can set up your business on a mobile basis, meaning that you don’t have to share out a mobile number just to keep on the go.
This is going to be great news for startups and small businesses who are yet to find a physical footing anywhere in their local area, or nationwide. Setting up an 0345 number could be a fantastic way to make sure that you have an office of sorts for people to call, while you are yet to set up such physical premises. It’s a brilliant way to get ahead of the game!
Your regular clients and customers likely won’t mind that you have a flexible service and that you are setting up an office number to cater to your needs on the move. However, it does pay to set up a line which suggests you have physical grounding, as this way you can demonstrate that your business is here to stay, and that it’s moving nowhere fast.
Need an 0345 Number?
Setting up 0345 numbers is a great way to help push your business to the right people. Along with 0800 numbers, these call prefixes could help to make things cheaper for your customers, and can help change the way that you are perceived – in a positive way!
Take a look at CallCenter’s services and packages now to learn more, or call us free on 0800 357 678.