Are you an entrepreneur or sole trader? Are you running a growing business and brand off your own back and resources? You’re likely to be eating, drinking, and breathing everything to do with your enterprise. It takes a lot of work and energy! What’s more, if you are focusing on growing your brand and making […]
Are you an entrepreneur or sole trader? Are you running a growing business and brand off your own back and resources? You’re likely to be eating, drinking, and breathing everything to do with your enterprise. It takes a lot of work and energy! What’s more, if you are focusing on growing your brand and making sure you secure additional funding and clients for the months and years to come, it makes sense that you should start looking for ways to lighten the load – but in the best possible way.
For example, if you are running your whole operation on your own, are you necessarily able to answer all your phone calls yourself? If not, you might find that you are missing out on some lucrative new connections and calls. In the early stages of growing your brand, you need to take as many chances as you physically can. Otherwise, you’re going to risk hardly making a splash at all.
Regardless of what you do and what you may offer, it makes sense to have someone on side to help you filter and handle calls when you are unable to. That’s why – in most scenarios – entrepreneurs should look out for a call handling service to help lighten the load. And why not?
What is a Call Answering Service?
A call answering service is a great asset to companies big and small. From startups and entrepreneurs to big corporations and established brands, it makes sense to have someone on one side who can help you reach more customers than ever before.
However, it’s not always possible to set up your own call centre or office team to handle calls. Therefore, as an entrepreneur, you will likely be looking for ways to manage your calls without having to pin yourself down.
A call answering service runs completely remotely. This means that you can arrange to set up a team of call handlers who will process your customers for you. In times where you are busy growing your brand and are actively working on large projects with new clients, it makes sense to have a plan of action in place to try and capture as many calls as physically possible.
Therefore – instead of letting calls and connections go to waste – you should work on taking as many of them as possible – every connection counts!
What Are the Benefits?
Think about things this way – it’s likely that you are going to need to spend much of your working day actively running or growing your entrepreneurship. This might mean pursuing networking opportunities, working on product designs, marketing campaigns, or genuinely providing a service. These are all things which are going to sap your day – there are only so many waking hours, and therefore, you should think about looking at a strategy to ensure your incoming customers receive the help they need, too.
By setting up a call answering service, you can ensure that every call is processed. This means that instead of leaving calls and potential projects to drop off and never proceed further, you are capturing every lead.
No matter the size or shape of your brand or business, lead building means everything. If you simply focus on existing customers and clients, you are at risk of losing worthwhile connections to people who will be willing to offer you new roads to revenue and client base growth.
Therefore – crucially – the more calls you answer, the more money you stand to make. What’s more, it means that you don’t have to be sitting by the phone all day. Call answering experts will be happy to take messages for you, meaning that you can follow up on cases and new client conversations as and when you are ready to.
What About Customers?
Customers and clients benefit hugely from call answering services, too. Instead of just filtering through to a voicemail service, or simply not reaching any kind of agent at all, your customers will always find that there is a friendly voice at the end of the line. What’s more, the line will pick up in a handful of rings and won’t simply dial out again and again.
Your customers will likely find the fact they can leave you a message with an agent to be more preferential than leaving you an automated message. This gives them the sense that you do care about them, and that you will call them back to complete the connection. Of course, as you can pick up your calls with your answering service at any time, this is most certainly going to be the case.
Beyond this, customers will likely find an entrepreneur with a call answering service to be professional and forward-thinking. It shows that you are thinking about the needs of your clients and prospects as well as your own. Therefore, instead of letting calls fall away and leads to never build, you are confidently telling your clients that you will be back to help them as soon as you can.
Setting Up Call Answering
All UK entrepreneurs – those growing their brands or those already established – will stand to benefit from call answering services. That’s because you will not only create more client connection opportunities, but that you won’t ever have to shell out for a physical call centre or space, or to employ people directly.
At Call Center, we will supply you with access to call answering agents who operate completely off-site and on a remote basis. This means that you only ever pay flat rates, and there is never any need for you to pay out for employee benefits, building management or otherwise.
All around, a call answering service is ideal for an entrepreneur who is looking for ways to grow their brand without unnecessary costs, and without losing sight of important leads along the way. Why not take a further look at our packages, and call our team if you need further help or guidance? We’re here to help you grow efficiently and affordably.