If you’re reliant on any kind of telephony, you may well find that there are some scenarios and circumstances which result in you having to take some downtime. Unfortunately, it is an expected part of everyday business that there is always a risk of you facing technical difficulties. That’s why it makes sense to have […]
If you’re reliant on any kind of telephony, you may well find that there are some scenarios and circumstances which result in you having to take some downtime. Unfortunately, it is an expected part of everyday business that there is always a risk of you facing technical difficulties. That’s why it makes sense to have some form of emergency solution in place to back you up. Otherwise, you are going to be left having to juggle customer queries with little in the way of technical guidance to hand.
One of the major culprits for telephony issues in the modern age is still, believe it or not, the weather. There are many different businesses out there which are still reliant on traditional telephony, which means that interference and call drops can always be expected when things start to get a little rainy or windy. This means that, unfortunately, you’ll likely be coming across scenarios where you need to plan ahead if the forecast is looking particularly grim.
In this day and age, however, there really is no excuse to let your business and your daily operations suffer as a result of what Mother Nature has in store! Not only are there a few ways for you to take advantage of more reliable telephony and communications standards, there are ways for you to outsource your call handling, so you don’t have to run everything through your main centre.
Therefore, you’re going to need to think carefully about approaching a team of professionals who can handle your calls for you when you’re unable to.
What is Out-Sourced Call Handling?
As the name suggests, a call handling service helps to take a lot of the customer query and customer service strain off your centre. This means that when you do get hit by external factors such as weather, you will always have a line and service available for people to call if they can’t get through to your main point of operations.
Crucially, call handling acts as your first point of service. This means that, when you don’t have anyone available to greet people via the phone or to take messages in your own offices or call centres, you can hire someone to help be your voice and first impression. Many business owners choose this option because they wish to appear more professional. Others may even choose to set up outsourced call handling to save money. Certainly, it is going to be more cost effective to run things this way than setting up a whole new team to work in-house with you.
Call Center offers call handling which can be flexible to your needs at all times. This means that you can ask our team to be your first point of contact even through non-emergency scenarios. It really does pay to have a backup in place!
Why is Call Handling So Important for Businesses?
It’s safe to say that allowing your calls to drop as a result of weather is hardly going to impact well on your customers. You’re going to need to try and keep that impression and professionalism up to a high standard at all times.
Therefore, instead of risking your business dropping off thanks to a few spots of rain, you could set up a secondary or main line for calls through an offsite service. This means that regardless of what happens to your own office and team, you can have someone to hand who will always field calls for you.
It is simply a case of setting up a flexible and affordable package which you only have to arrange as regularly as you like. There’s never any need for you to worry about arranging or managing a team/ call handling is important for businesses who are facing increasing demands. This is likely to be many companies in the modern age, regardless of the industry they may work in.
There is very much an expectation that you’re going to need to offer a 24/7 service. How unprofessional is it going to look if you allow your supposedly reliable services to drop as a result of a change in the weather? Take it from us – you’re going to need some backup.
If you run any kind of business without some form of contingency plan, you are throwing yourself wide open to all kinds of problems. Unfortunately, while modern technology is fantastic, it is also unpredictable. While you may not be using any telephony services likely to be impacted by weather, it still makes sense to have some form of fallback in place.
How Easy is it to Set Up Call Handling?
Call Center has made it easier than ever before for our clients and customers to take advantage of off site call handling. You can even set up a unique business line for your customers to call through if you’d just like them to speak to your call handlers by default.
We offer a range of services and packages which you can tailor to your regular or one-off needs. This means that whether you need a regular retainer or to just set up overflow or emergency call handling during unforeseen circumstances, we will always be ready and on hand to support you.
Why risk leaving anything to chance? Yes, there are systems and telephony solutions out there which aren’t as affected by weather nowadays as they may have been in the past. However, regardless of the technology you are using, it still makes sense to have an off site team working to take calls for you.
Call Center is a brand synonymous with taking pressures and strains off businesses of varying sizes. Whether you run a small startup or a larger firm, you can be sure that we will be ready to take the reins for you should anything go awry.
What are you waiting for? Don’t let your business and communications fall by the wayside thanks to a spot of bad weather. Get ready to handle all the potential calls and queries you can with off site call handling from Call Center.