The life and work of an entrepreneur really don’t stop. No matter where you are on your journey in growing your brand, and no matter which field or sphere you work in, it’s probably safe to say that you have a lot on your plate. Growing a business and brand from the ground up is […]
The life and work of an entrepreneur really don’t stop. No matter where you are on your journey in growing your brand, and no matter which field or sphere you work in, it’s probably safe to say that you have a lot on your plate. Growing a business and brand from the ground up is going to take everything you’ve got.
More often than not, that means having to ‘be your brand’ 24 hours a day, seven days a week. Naturally, this means that you might not always have the time to take care of some of the more mundane or more routine tasks that fall into your lap. To be able to really grow your entrepreneurship, you’re going to need to work at it across all hours you get given.
With that in mind, have you ever considered reaching out for help with the way you handle and process new clients? While it’s tempting and understandable to try and process all of your incoming calls yourself, the work of an entrepreneur often demands you to be elsewhere. We understand!
It might be time for you to delegate your incoming calls and new queries to a receptionist. But hand on – what if you don’t have a physical premises? And won’t that cost you huge amounts of money if you need to pay employee benefits?
Not if you go virtual!
What is a Virtual Receptionist?
A virtual receptionist is a call handler who will be your frontline customer service agent, only on a virtual basis.
This means that your receptionist or call handling team will be working completely off-site, and there is no need for you to set up a physical reception of your own.
You simply set up working hours or packages with a call handling team or firm, and they will process your incoming calls for you. This means that anyone calling into your business will go through them first.
There are plenty of benefits to setting up a virtual receptionist as an entrepreneur, and we’ll look into these in detail shortly. However, the biggest immediate benefit is likely to be the fact that it’s so easy to set up and manage.
In the modern age, it’s impossible to expect entrepreneurs to all have physical offices and locations. Therefore, this might just be a quick and easy way for you to funnel calls through when you’re unable to attend to them yourself.
How Could a Virtual Receptionist Help Me?
A virtual receptionist will help you manage your incoming calls and queries.
This means that, for example, if you’re already struggling to answer say 25% of your calls, you can make sure that there is always someone on hand who will be able to support you and funnel calls through to you when you can physically help them.
Or it’ll be a great chance for you to take messages. Rather than clog up a voicemail inbox, you can request a human receptionist to actively address your callers and to take down full information on what they expect from you.
This means that you can then call them back or address their queries when you are physically able to do so. This also means that you can continue welcoming new business while you are actively attending to matters elsewhere.
It’s not always easy to juggle incoming business while actively running a brand or company on your own. Therefore, having a flexible receptionist based off-site will ensure that you always have the ways and means to welcome new interest without scaring people away, and without running yourself ragged!
How Could a Virtual Receptionist Help My Customers?
Of course, you need to keep in mind how helpful a virtual receptionist will be for your callers, too. If you’ve ever spent any time calling a client or service before, then you’ll know how impersonal it can be to be greeted with a voicemail message.
The fact is, as an entrepreneur, growing your brand means being as professional and as courteous as possible. What’s more, if you are really going it alone, you are going to need to make sure you are setting all the best possible first impressions. This, believe it or not, all starts with the way you accept calls into your business. It’s going to have a huge knock-on effect with anyone who’s calling you for the first time!
Keep in mind, too, that people don’t like waiting in a queue! If you’re unable to take calls or have to place people on hold while you free up some time to speak to them, you are going to risk pushing them towards your competition. This means you’re going to lose out on a serious slice of revenue. When you’re growing your brand single handedly, is that something you can really afford to do? Probably not!
Set Up Your Virtual Receptionist
It’s never been easier to set up a virtual receptionist for entrepreneurial purposes. Rather than handle all your calls on your own, or waste time and money setting up a physical receptionist, all you need to do is hire a flexible, friendly and professional call handler – or call handling team – who can be your frontline customer care personnel from afar.
This means you can hit the ground running with your own call handling team without ever needing to train them, offer them a physical premises, or employment contract. Simply choose the call handling package that appeals to you the most and take it from there.
Call Centre is proud to offer a wide array of call handling services for sole traders, entrepreneurs, small business owners and more. Want to make sure you’re always ready to welcome new custom? Start delegating call handling to professionals off-site. It really couldn’t be easier.
Take a look at our packages online now, or why not call our team and speak to us about what we could do for you? In no time, you’ll be boosting your revenue and your client base like never before. Be willing to reach out for extra help every once in a while!