If you’re in the process of growing your business, it’s likely that you will be looking for different ways to help improve your efficiency and productivity. After all, there’s only so much that you can do in any given working day, but at the same time, you are always going to want to provide your […]
If you’re in the process of growing your business, it’s likely that you will be looking for different ways to help improve your efficiency and productivity. After all, there’s only so much that you can do in any given working day, but at the same time, you are always going to want to provide your customers and clients with the best service possible.
Are you starting to notice more and more callers come into your business? Are you concerned that you might not have the capacity or availability to help everyone? What if your call routing simply isn’t up to scratch?
There’s no need to worry. In this day and age, there are more than a few virtual solutions you can hit the ground running with the help tighten up your process and improve the way that you support your callers. One of the best services and features Call Center has to offer right now is a virtual receptionist, for example!
What is a Virtual Receptionist?
Much like a physical receptionist, the role of a virtual receptionist is to make sure that your clients’ calls and concerns are answered and supported, and that expectations are set. A virtual receptionist will also run autonomously on your behalf, meaning that all you will ever have to do is set up a simple switchboard and you’re up and away.
The presence of a virtual switchboard and receptionist for your company will really help to give confidence to your callers. When they dial through to you, they will be able to choose from several options and choose a department to get through to.
From the business management side of things, you will be able to route calls made to specific departments through to available agents. You’ll even be able to use a virtual receptionist to filter calls and route through based on the time of day people call.
Ultimately, a virtual receptionist will take away your need to monitor every single call that comes into your centre. It also means that, instead of your callers having to wait in long queues wondering what happens next, they can take peace of mind and confidence in the map you lay out for them.
Why Else Should You Use a Virtual Receptionist?
A smart virtual receptionist will help you manage your call volumes and pass people through to the right areas. As you might imagine, paying the wages of a physical receptionist team might present you with a variety of challenges.
When you set up a virtual receptionist, you will only ever pay a set rate for the feature you install. This means that there is no need to worry about the ins and outs of PAYE or the different benefits that you will need to plan for when you take on an employee or two!
This also means that you will likely save yourself more than a little money when it comes to using a virtual receptionist in the long run. Beyond this, it may also be more efficient for you to manage your lines virtually, than to fall back on physical, human support.
Call Center is pleased to offer a raft of services and features to help growing businesses manage their calls and contacts more efficiently than ever before.
Are you looking for a new way to support your customers and to start managing your call queues? It may be time to look into a virtual receptionist.
Call us now to find out more or do take the time to look through the different packages and services we have on offer. It’s time to help make things more efficient and more convenient for your callers!