Categories for Customer Service

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Post-COVID Call Queues Are Going to Rise – By A LOT

The pandemic has changed life for all of us in many different ways – but interestingly, information recently published at Mortgage Introducer shows that we might be expected to queue for longer on the phone than we’re used to. But why might this be the case? A Moneypenny survey has revealed that businesses across the […] Read…

call answering service

Is Your Business Missing Important Calls?

If there’s one thing that all businesses will strive for, it’s leads. After all, customers keep them going! However, there might come a time when you find it hard to reach out to the right customers. Tastes change, as do markets, and over time, you are going to need to be careful to meet up […] Read…

call answering service for small business

Need Help Answering Your Overflow Calls?

When you first set up a business, you will likely notice early on that there needs to be a balance between finding new leads, while managing your existing clients. It’s hard to know which way to lean, at least at first! You need to make sure that you keep all your current clients happy, while […] Read…

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Can a Call Answering Service help Customer Confidence?

When you run a business, it’s important that you give your customers and clients as much confidence as possible. But how easy is this to manage, in practice? No two businesses have the same methods of customer engagement, however, there are a few golden, simple ways you can instil confidence in even the most sceptical […] Read…

call answering service

Work From Anywhere and We’ll Answer Your Overflow Calls

Feeling like your business is tied into a location that’s choking your growth? Want to offer your customers and clients more flexibility, but are unsure where to start? One of the best things you can do is look into remote setup and working, which means there’s never any need for you to pen yourself down […] Read…

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Why It Makes Sense to Use an Overflow Call Answering Service

When you start growing your business, it can be hard to keep track of what’s happening from day to day. If you are a small operation that’s just started seeing a huge spike in growth, or if you feel you are taking on more customers than you can feasibly support, there’s no need to panic. […] Read…

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Why Should Your Business Use Call Reporting?

Whether you run a small business or a larger corporate office, you’re always going to rely on statistics or analytics. That’s because without this data, it’s going to be hard for you to see where you are making the biggest strides with your customers and clients. Otherwise, you are likely going to keep making guesses […] Read…

call answering service

How A Supervisor Can Manage Many Agents at Once

Call Centers are the beating hearts of so many companies these days. Businesses rely on them to engage customers. But a call center is only as effective as its call agents and call agents is only as effective as the person supervising their activities. The manager of a call center is responsible for keeping employees […] Read…

call answering service

Call Answering Services VS Call Centers

The people who contact us think they know what we do, or at the very least, they think they can guess. You would expect their assumptions to vary depending on whether they call us a call center or a call answering service. You don’t need to think far as our name says it all. But […] Read…

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How to choose the best telephone answering service?

If you’re a start up or a small business, you could be at a point where you are receiving too many calls to handle on your own or you could be ready to expand and need extra support to get you started. You may have looked for solutions on the internet to help with your […] Read…