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message taking service

HMRC Phone Scams are Back on the Rise

While IVR systems and virtual switchboards are built for the purpose of offering genuine support to callers and customers, there are sadly still those rogue operators out there who are using advanced telephony features to help scam innocent people out of money. According to reports in the British press in recent weeks, it seems that […] Read…

phone answering service

Tracking Your Calls? 10 Reasons Why You Should

Businesses consume data like nothing else. Data helps us to understand how we can grow our companies more efficiently, where we can save money, and more importantly, how we can continue to serve our customers to the standards they expect, and beyond! However, it can be all too easy to get bogged down in data, […] Read…

Virtual Switchboard Phone System

Virtual Switchboard Phone System

Maintaining good customer service is essential if you want your business to be successful and gain positive reviews, but this can be very costly especially if you are a start up operating on a tight budget. Here at Call Center we offer virtual switchboard services that can help your business save money while at the […] Read…

Virtual Receptionist for small business UK

5 benefits of using a virtual receptionist

The customer service department is usually the first line of contact a customer has with a business. Unfortunately, small growing businesses aren’t able to afford receptionists and customer services agents. This is why a virtual receptionist is the solution to those problems. It’s a cost effective way for small businesses and startups to have access […] Read…

Successful Business Communications

5 Sacred Rules for Successful Business Communications

When trying to promote your business’ products or services, you’ll find that most business communications – whether paid for advertising and promotion, or simply Twitter and Facebook posts, are an uninteresting waste of time, however follow these 5 golden rules to help succeed with effective business communication.. Be memorable.   Most business communication is treated […] Read…